Saturday, October 20, 2007

How Much Does It Cost To Get Into Xgames

.. at least in the UK

Dissatisfaction of customers for automated assistance and information services is unknown, but none fit. Experian has done in Britain.

A poll conducted in Britain by Experian revealed that more than 80% of consumers and citizens have had enough to seek information and assistance call center equipped with computerized systems , which require the caller to follow strict procedures and default.

The survey, conducted on a representative sample Britons revealed dissatisfaction with the highest expectation, and contrary to the guidelines of many companies and institutions of public service, most recently, have chosen to invest significant funds in such systems.

Experian's survey has also highlighted as a place:

  • just over one third (38%) of those who contact the phone companies and is located in front of automated response systems, can to solve their problem on the first call;
  • despite the problems with the call center, 89% of customers continue to seek contact via phone trying to talk to someone;
  • 59% of consumers, is irritated that every time you put in contact with a company are treated as strangers, even if they are already customers, and perhaps for some time.

E 'then also true that 62% of those who make use of systems Internet solves your issue on first contact or , but once again being handled by strangers is a source of great discomfort.

" 's understandable that companies and service organizations have been carried away by the enthusiasm towards new technologies and benefits, including economic, automation - said Duncan Paint r, guiding the investigation and the Director of Experian's Marketing Services Division - but the facts confirm that they had better check what's going on and not confuse the means with the end, which should always be only to improve the dialogue with customers . "

Source: www.i-dome.com - 10/18/2007

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