Wednesday, October 31, 2007

Expressive Plum Color

Call center: there's the penalties of the Guarantor

Call center: there's the penalties of the Guarantor
services for unwanted unsolicited phone calls and 60 penalties for over 260 000 € to telephone operators

Sixty sanctions and over 260 000 € already paid are only the first results of the recent interventions of the Ombudsman on the work of call center for the protection of phone users. The sanctions imposed on operators of fixed and mobile telephony for unlawful processing of personal data relate primarily to activation of unwanted services (change of provider, fast internet connection, additional services) and to a lesser extent, advertising unwanted phone calls. The telephone companies have preferred, in many cases, immediately close the dispute through the advance payment to a lesser extent, provided for those not seeking to challenge the complaint of the violation.

continues in this way the action of the Guarantor for the protection of phone users report that a number of cost and inconvenience arising from the misuse of their personal data by the main call center operators (Telecom, Tele2, Fastweb, Wind, Eutelia, Tiscali). In most cases, it was enough for anyone, a child, an employee of the family, answer the phone and without giving prior consent to what was proposed, because it enabled services were never required with subsequent billing of costs in the bill, detachment, even for few months, phone line, waiting for the transition to another operator. Sometimes there was even a phone call and the user has noticed that they had " joined "a few new offer on receipt of the bill.

The penalties are the result of the application by the Guarantor of the general measure of last year which had been followed by five specific measures in June, with whom he had imposed on operators and call center to terminate the unlawful conduct of data. The Authority has in fact carried out a series of inspections at the call center, both inside and outside, they use the main telephone operators: The verification showed that the majority of call centers do not proper notice to individuals contacted or worked even without telling you that you were collecting their data, were used for what purpose, if it was required or not to include them, what were his rights. The call center instead have the obligation to inform the users with the utmost transparency on the origin of the data and their use and, if required, to register the subscriber will no longer be disturbed. For failure or inappropriate information on the Privacy Code provides for a penalty ranging from 3000 to 18,000 €, which can be increased up to three times depending on the economic conditions of society.

Source: www.garanteprivacy.it - \u200b\u200b30/10/2007

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